Job Summary: We are seeking a Customer Service and Order Tracking Assistant to handle inquiries, prioritize cases, and coordinate deliveries, ensuring full traceability. Key Highlights: 1. Continuous learning in logistics and last-mile operations. 2. Growth opportunities. 3. Positive work environment. **Responsibilities** * Respond to inquiries and tickets via WhatsApp and Slack. * Manage cases according to priority level (high, medium, low). * Track orders using the tracking system. * Report delivery statuses, incidents, and rescheduling. * Share delivery proof or reasons for non-delivery upon request. * Coordinate with operations, couriers, and drivers to resolve incidents. * Request brand support when the customer does not respond or the address is unclear. * Record observations and incidents in internal systems. * Escalate urgent or critical cases to the relevant supervisor. * Follow up on flagged and pending orders. * Maintain constant communication with the operations team. * Prioritize express, *same-day*, or critical orders based on operational needs. * Maintain order and traceability of handled conversations and tickets. **Requirements** * Experience in customer service, order tracking, or logistics (preferred). * Basic/intermediate proficiency in Excel and digital tools. * Strong communication and writing skills. * Ability to work under pressure and manage multiple cases simultaneously. * Responsibility, organization, proactivity, and sound judgment. * Availability to work onsite in Ate. **We Offer** * Positive work environment. * Timely payment. * Continuous learning in logistics and last-mile operations. * Growth opportunities. **Location** Michael Faraday, Ate (Reference: a few blocks from Parque de los Anillos) **Schedule:** Monday to Saturday, 12:00 p.m. to 9:00 p.m. Interested candidates please send an updated CV. Salary: S/.1,200\.00 \- S/.1,300\.00 per month Application Questions: * Are you available to work Monday to Saturday from 12:00 p.m. to 9:00 p.m.? * This position is onsite at Michael Faraday 601, Ate. Do you have any concerns regarding the location or commute? * Payment will be made via receipt for services rendered (RXH). Do you agree with this arrangement? * Do you have experience in customer service, tracking, or order follow-up? Please briefly describe. * Have you previously used tools such as WhatsApp, Slack, or tracking/logistics systems? * Please provide your current contact number for WhatsApp coordination. Workplace: Onsite employment
María García
Indeed · HR
María García
Indeed · HR
