Job Summary: We are seeking an analytical and dynamic RMQ Champion to lead risk management and continuous improvement, ensuring high standards of quality and efficiency. Key Highlights: 1. Lead the identification, assessment, and prioritization of risks 2. Ensure compliance with the Professional Excellence and Quality model 3. Collaborate cross-functionally with key areas and lead incident management **Description** --------------- At WTW, we seek an analytical and dynamic, results-oriented professional focused on metrics and continuous improvement to join our **Risk Management \& Quality** team. In the role of **RMQ Champion**, you will serve as the local point of reference for **Risk Management \& Quality**, ensuring operations are executed with high standards of quality, operational discipline, and sustainable efficiency. You will be responsible for deploying, adopting, and evolving the corporate **Professional Excellence** model within the country, guaranteeing not only process compliance but also data-, risk-, and performance-driven continuous improvement. This position plays a critical role in the correct implementation of the corporate client management, insurance placement, and renewal model, acting as the liaison between local operations, leadership, and regional governance within the **South Cluster**, and contributing to building a predictable, scalable operation aligned with regional strategy. **The Role** **Risk Management** * Lead the identification, assessment, and prioritization of risks in the country (operational, commercial, regulatory, technological, and data-related) * Maintain the **LATAM Risk Register** up to date * Ensure all risks follow the full risk management cycle (identification, assessment, treatment, monitoring, and reporting) * Define controls, KRIs, and action plans jointly with RMQ LATAM * Escalate relevant risks according to appetite and materiality criteria **?****Monitoring \& Reporting** * Consolidate and report performance indicators (KPIs) and risk indicators (KRIs) * Populate executive and operational dashboards * Ensure visibility, traceability, and tracking of risks and actions * Prepare reports for committees and leadership **Quality \& Professional Excellence** * Ensure compliance with the **Excellence and Quality** model * Coordinate reviews (Office Reviews, Peer Reviews, Mechanical Reviews) * Guarantee compliance with policies, controls, and proper use of tools * Identify quality deviations, recurring errors, and improvement opportunities **Governance \& Committees** * Serve as the country focal point in risk governance forums * Prepare inputs for committees (Operational, Risk, Compliance, Data) * Ensure structured escalation of risks and follow-up on decisions **Interaction with Key Areas** * Collaborate cross-functionally with Operations, Commercial, Technology, Compliance, and Strategy * Ensure initiatives, changes, and projects consider risk impact * Jointly prioritize improvement actions with Opex and PMO, based on risk **Incident Management** * Lead incident logging, analysis, and tracking * Ensure root cause identification and definition of action plans * Reduce recurrence of critical failures **Qualifications** ------------------ **Requirements** * Experience in operations, risk management, quality, compliance, projects, or continuous improvement * Knowledge of risk management frameworks (COSO, ISO 31000 – desirable) * Experience with KPIs, KRIs, and data analysis * Proficiency in tools such as Excel, PowerPoint, and reporting platforms (Power BI desirable) * Analytical and structured thinking * Ability to influence without direct authority * Excellent communication skills with stakeholders at all levels * Organization, discipline, and results orientation * Proactivity in identifying risks and proposing solutions * Ability to work in dynamic and multicultural environments * Experience in insurance, benefits, or financial services * Knowledge of end-to-end operational processes * Experience in regional or multinational environments * Languages: English and/or Spanish (as required by country) *Equal Employment Opportunity*
María García
Indeed · HR
María García
Indeed · HR
