Customer Service Agent

Description

Job Summary: We are seeking personnel to provide the official taxi service at Jorge Chávez Airport, managing sales and collections with a strong focus on customer service. Key Highlights: 1. Official taxi service at the new Jorge Chávez International Airport 2. Focus on customer service, sales, and resolution of operational incidents 3. Dedicated, friendly, and customer-oriented team At ***Directo***, we provide the official taxi service at the new Jorge Chávez International Airport. We are passionate about delivering a safe, orderly, and high-quality service, supported by a dedicated, friendly, and customer-oriented team. We believe in teamwork and in jointly building an experience that leaves a lasting impression on every journey. **What do you need to apply for this position?** * Completed secondary education or technical studies. * 1\-2 years of experience in customer service, sales, or similar roles. * Residency in areas near the airport (Callao, San Martín de Porres, Los Olivos). * Clear and empathetic communication, service-oriented attitude, and ability to remain calm and effectively resolve high-pressure situations. * Languages: English (desirable). * Availability to work outdoors, 6 days per week, 8-hour daily shifts, with rotating days off. **What do we offer?** * Base salary of S/1200 \+ Family allowance S/113 \+ Mobility bonus S/100 \+ Working condition bonus S/200 * Formal employment registration from day one, including all statutory benefits. **Available Shifts** **Morning:** * 6:00 am \- 3:00 pm **Night** * 10:00 pm \- 7:00 am (Night shift bonus S/326\) **What will be your responsibilities?** 1\. Approach passengers to offer authorized taxi service. 2\. Provide clear and accurate information regarding taxi fare. 3\. Record sales in our system. 4\. Manage service payments, handling cash (soles and US dollars), POS, Yape, and Plin. 5\. Address inquiries and handle minor operational incidents. Employment type: Full-time Salary: S/.1,613\.00 per month Application question(s): * Which district do you live in? * How many years of experience do you have in cashier duties? * Are you available to work at the airport during the morning shift (6 am \- 3 pm) or the night shift (10 pm \- 7 am)? Work location: On-site employment