Bilingual Customer Service Representative (English C1) - Surco

Description

Job Summary: We are seeking a Bilingual Intaker to serve as the first point of contact for international clients, delivering high-quality telephone support and ensuring an agile, professional experience. Key Highlights: 1. Experience in telephone and customer service 2. Excellent English proficiency (C1/C2) 3. Opportunities for professional development in an internationally expanding company **Bilingual Intaker (Advanced English C1) | Surco** Do you have advanced English skills and enjoy delivering outstanding customer experiences? This opportunity is for you! We are a company in the **Collective Investment Funds** sector and are currently seeking a **Bilingual Intaker**, who will serve as the first point of contact for our international clients, delivering high-quality telephone support and ensuring an efficient, professional, and reliable customer experience. **What will be your main responsibilities?** * Provide telephone support in English to international clients. * Accurately record information in intake reports. * Guide clients through the digital document submission and e-signature process. * Verify that all recorded information is accurate and complete. * Ensure an efficient, courteous, and customer-oriented service experience. **Requirements** * 1–2 years of experience in telephone support, call centers, or customer service. * Advanced English **C1/C2** (spoken and written). * Availability to work on-site in **Surco (El Derby)**. * Stable employment history and continuity in previous roles. **Preferred qualifications (plus):** * Experience in BPO companies or serving international clients. * Familiarity with CRM systems or information recording tools. * Excellent communication skills, empathy, customer orientation, and attention to detail. **Important Information** * English proficiency will be assessed via oral and written tests. * Availability to work on Peruvian public holidays (compensated with U.S. holidays). **Work Schedule** * Monday to Friday. * Shifts: **9:00 a.m. – 6:00 p.m.** or **10:00 a.m. – 7:00 p.m.** * 100% on-site work in **Surco – El Derby**. **Benefits** * Formal employment registration from day one, including all statutory benefits. * Profit-sharing participation. * Compensation of **S/ 2,300** + performance bonus. * Corporate team-building and recreational activities. * Opportunities for professional development in an internationally expanding company. **If you possess excellent English skills, enjoy interacting with customers, and seek growth within a dynamic corporate environment, apply with us!** Salary: S/.2,000\.00 \- S/.2,300\.00 per month Work Location: On-site employment