Job Summary: We are seeking a Sector Specialist to attend to, resolve, and train BKs, providing ongoing support and follow-up to ensure timely case closure. Key Highlights: 1. Opportunity for growth and continuous training 2. Positive work environment 3. Willingness to learn internal processes We are seeking a Sector Specialist for a hybrid role from Monday to Friday. Main Responsibilities: * Attend to, resolve, and train BKs via the Rímac platform. * Provide continuous support and guidance on processes and platform usage. * Follow up on assigned cases via phone calls and emails. * Ensure timely and accurate closure of assigned cases. Requirements: * Currently pursuing or completed technical or university studies (preferred). * Experience in insurance or similar roles (preferred but not mandatory). * Basic knowledge of customer service and case tracking. * Proficiency in email and digital tools. * Strong communication skills, organization, and willingness to learn internal processes. We Offer: * Formal employment registration. * Positive work environment. * Opportunity for growth and continuous training. * Working hours: Monday to Friday, 9 a.m. to 6 p.m. * 3 days onsite and 2 days remote. Employment Type: Full-time Salary: S/.10.00 – S/.11.00 per month Work Location: Onsite employment