Secretary - Customer Service

Description

Position Summary: Junior Secretary for customer service and complaints department, handling calls, managing documents, preparing reports, and addressing customer complaints. Key Highlights: 1. Customer service and complaint management 2. Document handling and office software proficiency 3. Leading company in the Retail sector Hiraoka is a Peruvian company with over 50 years of experience in the Retail sector, a market leader in home appliances and technology, nationally recognized for our quality service and warranty. In 2023, we ranked first in the CX Index Awards as the best company for managing customer experience in the Retail category. We are currently seeking 5 Junior Secretaries for customer service and complaints at our headquarters located in Carmen de la Legua. Details below: What are the job responsibilities? Make phone calls to customers to inform them about product service status and receive requests for home visits. Handle various documents (invoices, delivery guides, receipts, tickets); knowledge of file management. Use Excel, Word, and PDF software to prepare reports and customer letters. Knowledge of customer complaint handling. What are the job requirements? Must possess a valid academic certificate. Minimum 1 year of administrative work experience. What are the job benefits? Formal employment under the General Regime. Statutory benefits (CTS, bonuses, vacation, family allowance, EsSalud insurance). 100% covered lunch provided by the company on all working days. Food card starting from the 4th month.-Requirements- Minimum Education: Secondary Education 1 year of experience Skills: Self-confidence, Change Management, Time Management, Negotiation, Achievement Orientation, Conflict Resolution Keywords: care, costumer, cliente