Position Summary: Actual Inmobiliaria is seeking an After-Sales Coordinator to manage complaints, coordinate inspections, supervise work, and execute property handovers, ensuring customer satisfaction. Key Responsibilities: 1. Comprehensive management of owner complaints, inquiries, and incidents 2. Coordination and supervision of after-sales work 3. Scheduling and execution of property handovers We are Actual Inmobiliaria and we are currently seeking an After-Sales Coordinator. **REQUIREMENTS** * Bachelor's degree or professional title in Engineering or Architecture * 4 years of experience in real estate companies * Intermediate-to-advanced level proficiency in MS Office * Intermediate level proficiency in AutoCAD * Intermediate level proficiency in Evolta CRM **RESPONSIBILITIES** * Register, manage, and comprehensively track complaints, inquiries, and incidents reported by owners, the board of directors, and management—submitted via Evolta CRM, email, or other formal channels—until resolution and customer confirmation. * Assist in and coordinate inspection visits for reported incidents, assessing their validity and defining appropriate corrective actions. * Prepare reports on non-valid incidents identified during inspections, as required, to support communications with customers, management, or the board of directors. * Coordinate and supervise the execution of after-sales work with the construction company, suppliers, and operational staff, ensuring compliance with deadlines, quality standards, and established technical criteria. * Schedule, coordinate, and conduct property handovers, verifying property conditions, documentation, and adherence to the handover protocol. * Manage communication with customers, owners, and management, responding to emails and other communications related to inquiries, complaints, or incidents. * Administer operational resources for the after-sales department, including petty cash management, material procurement, expense control, submission of invoices and/or supporting documents, and justification for supplier payments. * Monitor and track inventory levels of materials required for after-sales services, managing restocking according to operational demand. * Organize, supervise, and assign operational staff to address incidents and carry out after-sales work. * Attend project reviews during the construction phase when required, providing post-sales perspective and supporting preventive measures against future incidents. * Participate in training sessions related to project handovers and after-sales processes, ensuring correct implementation of established procedures. Employment Type: Full-time Work Location: On-site