Collection Officer

Description

Job Summary: Efficiently manage portfolio and accounts receivable recovery, ensuring achievement of collection targets while maintaining a healthy relationship with customers. Key Highlights: 1. Account collection and account follow-up. 2. Effective negotiation and persuasion in payment plans. 3. Internal coordination for resolution of billing incidents. **Job Objective** Efficiently manage credit portfolio and accounts receivable recovery, ensuring achievement of collection targets and maintaining a healthy customer relationship to minimize delinquency and optimize the company's cash flow. **Main Functions and Responsibilities** * **Collection Management:** Conduct phone calls, emails, and messages to customers with overdue or soon-to-be-overdue accounts (preventive and corrective management). * **Monitoring and Follow-up:** Daily monitoring of customers' current account status and recording each interaction in the management system. * **Negotiation and Agreements:** Propose and agree upon payment plans, refinancing, or dation in payment, in accordance with company-established policies. * **Issuance of Receipts:** Coordinate issuance of credit notes, payment receipts, and correct application of payments in the accounting system. * **Management Reporting:** Prepare periodic reports on portfolio status, delinquency indicators (collection KPIs), and collection forecasts. * **Internal Coordination:** Collaborate closely with Sales and Administration departments to resolve billing incidents or disputes delaying payments. **Requirements and Candidate Profile** * **Academic Qualification:** Graduate or technical degree in Administration, Accounting, Economics, Finance, or related fields. * **Experience:** Minimum 2–5 years of experience in similar collection roles (preferably in the real estate sector). * **Technical Competencies:** * Intermediate-level Excel proficiency (pivot tables, formulas). * Familiarity with ERP systems or collection management software. * **Soft Skills:** * Effective negotiation and persuasion. * Results orientation and goal attainment. * Firmness combined with excellent customer service. * Strong organizational and time-management skills. **Benefits and Conditions** * **Work Modality:** On-site * **Working Hours:** Monday–Friday, 9:00 am–6:00 pm / Saturdays, 9:00 am–1:00 pm * **Remuneration:** S/ 1,600 \- S/ 1,850 (subject to evaluation) * **Benefits:** MYPE regime Salary: S/.1,600\.00 \- S/.1,850\.00 per month Workplace: On-site employment