Job Summary: This multifaceted role focuses on commercial management, regulatory compliance, customer development, and market analysis to drive growth and customer loyalty. Key Responsibilities: 1. Manage risks, compliance, and internal controls. 2. Achieve sales targets and develop customer loyalty. 3. Build market expertise and anticipate trends. 1. Risk Management, Compliance and Internal Controls * Adhere to the Group’s Code of Ethics and specifically apply the Group’s policies and standards related to interactions with agents, officials and consultants, competition law, and annual activities of the Ethics and Compliance Program. 2. Achieve sales objectives in accordance with the sales action plan: * Propose a sales work plan. * Establish a pipeline of potential customers. * Promote company recognition and brand image. * Develop customer loyalty. 3. Maintain up-to-date records of customer visits, market developments, competitor activity and innovation: * Keep customer records updated, including products and services. * Support product expertise. 4. Prepare appropriate proposals to meet customer needs: * Customize proposals in collaboration with relevant departments. * Prepare proposal presentations using communication tools. * Define KPIs for each customer. 5. Present and adjust proposals according to company policies. * Based on customer requests, with the aim of securing additional business. 6. Formalize and negotiate daily to obtain purchase orders: * Leveraging existing contract frameworks, including distributor and agent agreements. * In accordance with pricing policy and methodology. * In compliance with local legislation and regulations. 7. Anticipate future strategic contracts by participating with distributors in pre-sales activities and engaging with decision-makers. * Support distributors in their participation in Public or Private Sector tenders and bids, with the objective of winning awards. 8. Manage interaction with the plant to organize and schedule after-sales activities. * Address commercial and quality complaints based on customer requirements to ensure compliance and customer loyalty. * Organize technical-commercial training for customer, distributor and end-customer personnel, tailored to their needs, to guarantee adequate product knowledge and foster customer loyalty. 9. Develop, organize and disseminate customer-related information. 10. Prepare the Work Plan aligned with the Customer Action Plan within the company. 11. Build market expertise within the company: * Identify market movements and trends. * Anticipate new product or service developments. * Monitor competitor movements and offerings. * Share market knowledge internally. * Anticipate customer needs and market evolutions, and accordingly design solutions. 12. Contribute to marketing plan preparation by providing insights on strategic customers and market intelligence. 13. Safety and Integrated Management System * Comply with specific instructions from the Integrated Management System covering Environmental Management, Occupational Health and Safety, and Quality. * Respect and implement safety and environmental regulations. * Participate in safety incident analyses.