WhatsApp and Telegram Operator

Description

Job Summary: We are seeking a WhatsApp and Telegram Operator to manage digital communities, provide user support, and moderate groups, working in shifts. Key Highlights: 1. Manages digital communities on WhatsApp and Telegram 2. Provides customer support and moderates groups 3. Works in shifts and coordinates teams WhatsApp and Telegram Operator **Job Description:** We are seeking a **WhatsApp and Telegram Operator** responsible for managing and maintaining the activity of our digital communities, providing user support, moderating groups, and monitoring daily activity on both platforms. **Main Responsibilities:** * Draft content in Spanish and plan topics for communities. * Respond to and manage user complaints. * Identify and report fraudulent accounts or accounts impersonating official ones. * Detect bots, spam, and duplicate users within groups. * Prepare daily reports containing data, incidents, and community metrics. * Comply with regulations related to personal data protection and user contact for marketing purposes. * Collaborate effectively under a shift-based work system. **Requirements:** * Technical or university degree in **Marketing, Communications, Administration, Information Systems, or related fields**. * **1–2 years of experience** managing WhatsApp, Telegram, digital communities, customer support, moderation, or similar functions. * Excellent Spanish writing and spelling skills. * Experience handling and resolving user complaints. * Ability to identify spam, bots, fake accounts, and suspicious behavior. * Proficiency in Excel or Google Sheets for report and metric generation. * Basic knowledge of personal data protection and best practices for user communication. * Availability to **work in shifts**. * Organizational skills, sound judgment, effective communication, and ability to handle multiple conversations simultaneously. Salary: S/.1,500.00 – S/.2,000.00 per month Workplace: On-site employment