Description
Job Summary:
Apex América is seeking Customer Service Advisors with cross-selling skills to serve WOM Chile customers by providing information and resolving inquiries.
Key Highlights:
1. Customer service and cross-selling
2. Resolution of inquiries and requests
3. Compliance with quality and productivity indicators
**Apex América** is looking for Customer Service Advisor(s) \+ Cross-Selling for the **WOM Chile** campaign, in a 100% remote modality.
Responsibilities
* Answer calls from WOM Chile customers.
* Provide information about plans, services, devices, and billing.
* Resolve customer inquiries and requests promptly.
* Record each interaction in the system.
* Identify opportunities to offer additional products or services (Cross-Selling).
* Meet quality and productivity indicators.
Requirements
* Reside in Lima or Callao.
* Have a laptop or PC with at least an Intel Core i5 (or equivalent) processor and 8 GB RAM.
* Availability to work in a 100% remote modality.
Schedule
* Monday to Sunday, 1:00 p.m. to 10:00 p.m.
* One rotating day off.
Benefits
* Fixed salary
* Performance bonus
* Attendance bonus
* Unlimited commissions starting from the first sale.
* Full payroll registration from day one.
* Referral bonus.
* Corporate agreements and discounts.
* Activations, contests, and prizes.
* Birthday gift.
* Career path.
* Paid training.
If you have call center experience and wish to join a team offering growth opportunities, apply now and participate in our selection process.
Workplace: Remote employment