Position Summary: The Hospital Admission position is responsible for comprehensive patient management—from registration through account follow-up and administrative counseling—ensuring high-quality service. Key Highlights: 1. Comprehensive management of hospital patient admission and follow-up 2. Continuous communication and administrative counseling to patients 3. Operation of internal operating systems and cash handling **Job Description** ---------------------- The Hospital Admission Service—the patient’s first point of contact in the inpatient care area—forms the user’s initial impression. * Patient admission, validation, and registration for inpatient care. * Coordination of patient transfer to another IPRESS based on resolution capacity. * Management and follow-up of hospital accounts. * Monitoring of coverage, validation of guarantee letters, and processing of procedure requests as required by the patient. * Continuous communication with patients’ families and patients regarding updates on hospital account status and administrative procedures. * Cash handling \- POS and internal operating systems of BAW Clinic: Xhis, Ris, SAP – SAP LOGON, and Hc web. * Administrative management of account closure, collections, refunds, and reversals. * Patient counseling to resolve daily operational issues arising in the clinic and ensure high-quality care, addressing any questions they may have regarding hospital account settlement. **Candidate Requirements** -------------------------- * Minimum 1 year of experience in health services customer-facing roles. * Experience in cash handling. * Specific Knowledge: Proficiency in MS Office. (Desirable) * Schedule: Rotating shift from Monday to Sunday (48 hours/week), with one day off. * Skills: Communication, problem-solving, empathy, customer orientation. **Selection Process** ------------------------ Our selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position. 2\. Check your email. 3\. Log in to Aira and complete the requested questions and/or assessments. If your profile matches our requirements, we will contact you by email (via Aira) to schedule an in-person interview. **About Us** ------------------ Auna is a leading organization committed to delivering health and wellness to its members and patients. We continuously pursue innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we implement a people-centered, holistic healthcare model—the most important pillar of our mission. **Our Benefits** ----------------------- * Medical insurance * Training programs and courses * Wellness activities * Meal subsidy * Product discounts
María García
Indeed · HR
María García
Indeed · HR
