Job Summary: Ensure documentation and information flow for technical service operations, maintaining communication with key departments and meeting established timelines. Key Responsibilities: 1. Tracking and monitoring of incoming technical service requests 2. Effective coordination with technical team, warehouse, and imports 3. Spare parts inventory management and documentation Job Objective Ensure orderly and traceable documentation and information handling for each equipment entering the technical service area (ticket – diagnosis – quotation – spare parts/PO – repair – delivery), meeting SLA timelines and maintaining clear communication with imports, warehouse, and technical team. Main Responsibilities - Maintain control of incoming service requests (complete registration, photos/evidence, case status, and responsible personnel) and keep the tracking dashboard updated. - Coordinate with the technical team and ensure adherence to scheduled deadlines. - Coordinate with warehouse and imports for spare parts delivery when stock is unavailable. - Monitor spare parts inventory (minimum levels, movements, stockouts, ticket-based traceability). - Manage and organize relevant documentation as well as established departmental forms. Skills and Competencies (Mandatory) - Basic knowledge of operational processes. - Customer service orientation and ability to handle challenging situations. - Organizational skills, follow-up capability, and operational discipline. - Strong written communication skills. - Proficiency in Excel/Sheets (dashboards, filters, ticket and spare parts tracking). - Basic English proficiency. Requirements - Education: Technical or university degree. - Experience: 2–3 years in technical support, operations, or similar roles. - Proficiency in Microsoft Office (Excel, Word, Outlook). Benefits - Formal payroll from day one (general regime). - Full social benefits. - Statutory Life Insurance. - Profit-sharing. - Market-aligned salary based on evaluation. Application: Submit CV indicating desired salary. Position Type: Full-time, Permanent Salary: S/.1,130.00 – S/.1,500.00 per month Work Location: On-site employment