Digital Customer Service Advisor / Commercial Community Support

Description

Job Summary: We are seeking a Digital Customer Service and Commercial Advisor to join our sales team, providing customer support through digital channels and assisting with quotation and proforma preparation. Key Highlights: 1. Positive work environment and training on products and processes. 2. Opportunity to learn about sales, digital customer service, and commercial management. 3. Join a growing company in the corporate uniforms industry. **Injos Perú** is looking for a **Digital Customer Service and Commercial Advisor** to join our sales team. We seek a responsible, quick-thinking, organized individual with strong written communication skills, capable of handling customer inquiries via digital channels and supporting quotation and proforma preparation. Main Responsibilities * Respond to customer inquiries via WhatsApp, social media, and other digital channels. * Reply to messages promptly, clearly, courteously, and professionally. * Provide information on products, models, fabrics, sizes, colors, and customization options. * Prepare commercial quotations and proformas. * Record and organize customer, order, and requirement information. * Follow up with interested customers until sale completion. * Coordinate order details internally with relevant departments. * Assist in maintaining and updating Excel tracking sheets. * Maintain friendly and efficient communication with customers. Requirements * Strong typing speed. * Excellent spelling and writing skills. * Basic or intermediate Excel proficiency. * Ease of communication via digital platforms. * Organization, responsibility, and attention to detail. * Ability to manage multiple conversations or inquiries simultaneously. * Commercial mindset and willingness to learn. * Prior experience in customer service, sales, quotations, or digital customer support is preferred. Valued Competencies * Clear and accurate written communication. * Prompt message response capability. * Organization and follow-up skills. * Proactivity. * Friendly customer interaction. * Ability to resolve customer queries. * Sales closure orientation. What We Offer * Positive work environment. * Training on our products and processes. * Opportunity to learn about sales, digital customer service, and commercial management. * Opportunity to join a growing company in the corporate uniforms and customized merchandising industry. Position Type * Full-time Work Location * On-site – Gamarra, La Victoria Application Questions * Do you have experience handling customers via WhatsApp or social media? * What is your level of Excel proficiency? * Do you have strong typing speed and spelling skills? * Have you previously prepared quotations or proformas? Salary: S/.1,500.00 - S/.1,600.00 per month Work Location: On-site employment