Fraud Support & Office Assistant

Description

Job Summary: We are seeking a Fraud Support & Office Assistant with a passion for customer service and fraud prevention—key to managing claims and supporting office operations. Key Highlights: 1. Opportunities for learning and professional growth 2. Access to innovative tools and methodologies 3. A team committed to efficiency and innovation **Who Are We?** Kashio is a financial technology company that helps businesses adopt digital payments and automate their accounts receivable and accounts payable operations. We serve over 400 companies across sectors such as education, finance, property management, and public utilities, with the goal of expanding into five markets within the next two years. We stand out by delivering innovative, secure, and intuitive solutions, backed by a passionate team driving financial inclusion and operational efficiency. **Who Are We Looking For?** We seek a talented Fraud Support \& Office Assistant passionate about customer service and fraud prevention. This role is critical to ensuring proper handling of complaints/claims arising from fraudulent transactions. **What Will You Do?** · Receive and register in-person fraud claims. · Generate and track tickets in ServiceDeskPlus. · Communicate with reporters to gather case information. · Identify reported transactions. · Organize and document cases in SharePoint. · Enter data into the consolidated fraud Excel spreadsheet. · Process approved chargebacks for fraud cases. · Coordinate receipt and delivery of documents. · Populate the database of received documents. · Forward received documentation to the relevant department for processing. · Archive and store received documents. · Handle in-person requests and refer them to the appropriate department. · Receive bank statements and other company-related documents, and notify the Office Manager. · Reserve the meeting room at the Leuro building. · Receive and store company assets. · Perform other duties as assigned by the Office Manager or Fraud Manager. **Essential Requirements:** * Technical or university graduate in Administration, Accounting, or related fields. * 1\-2 years of experience in customer service, claim management, or fraud analysis. * Advanced Excel skills and Power BI user-level proficiency. * Prior experience in customer service or case management. * Ability to analyze information and generate high-impact reports. **Preferred Qualifications:** · Analytical thinking and results orientation. · Effective communication and customer interaction skills. · Ability to work under pressure and solve problems. · Attention to detail when analyzing transactions. · Resilience and ability to perform under pressure in dynamic environments. **Work Conditions:** * Initial 3-month probationary contract, extendable based on performance. * Working hours: Monday to Friday, 9:00 AM to 6:00 PM. * Additional benefits: 100% EPS health insurance. * 100% on-site work. **What Do We Offer?** * A dynamic and collaborative environment with opportunities for learning and professional growth. * Access to innovative tools and methodologies for customer service. * A team committed to efficiency, innovation, and excellence in fraud management. Employment Type: Full-time Salary: S/.1,500\.00 \- S/.1,800\.00 per month Application Questions: * Working hours are Monday to Friday, 9 AM to 6 PM. Would you agree? * How do you ensure no detail is missed when handling multiple cases or claims simultaneously? Do you have a personal system or routine? * In which district do you currently reside, and how long does it take you to reach Miraflores during rush hour? * Are you available to work 100% on-site, Monday to Friday in Miraflores, without transportation or commute issues? * Tell us about a time you handled a complex complaint related to fraud or unrecognized transactions. How did you manage it, and what was the outcome? * The salary is S/.1,500 under a REPYME payroll. Would you agree? * What steps do you typically follow when registering, organizing, and tracking a case involving sensitive information or physical documentation? * Have you used Excel for database management or case tracking? What formulas or tools have you used, and for what purpose? * In your experience serving customers or users, how do you handle situations where the person is upset or concerned? What tools do you use to stay calm and resolve the issue? Work Location: On-site employment