Position Summary: Ensure excellent customer service by following procedures, managing indicators, and providing area management support. Key Responsibilities: 1. Ensure excellent customer service. 2. Contribute to the prevention of thefts and accidents. 3. Act as area management support in the absence of the Supervisor. **Job Description** ---------------------- Ensure excellent customer service through correct procedure compliance, smooth cashier line operations, and positive attitude. 1\. Know and enforce established procedures in the Cashier POE. 2\. Monitor compliance with fixed-fund administration procedures, CMR bonus program, and photo-check usage manual. 3\. Manage achievement of area performance indicators (KPIs). 4\. Contribute to preventive efforts against theft, accidents, and occupational illnesses. 5\. Safeguard documentation and forms inherent to the area, such as vouchers, batches, summaries, delivery notes, and vault reconciliation formats. 6\. Serve as area management support during the direct Supervisor’s absence, complying with procedures and daily operational responsibilities. 7\. Approve documents including cancellations, vouchers over 1,500, withdrawals, manual discounts, and final reconciliations. 8\. Perform reconciliations of values, cash, and documentation handled during the shift using standardized, auditable formats. 9\. Report anomalies—such as reconciliation discrepancies, shortages, or overages—to the on-duty Assistant Manager and direct Supervisor at the time of occurrence. 10\. Perform cashier collection operations when the cashier supervisor shift coverage is at 100% and as support during high customer traffic. **Candidate Requirements** -------------------------- * Technical degree in Administration, Banking Administration, or related fields. * 1 year of experience as a Coordinator. * Basic Office skills; cashier, leadership, and soft skills training. This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together—as One Single Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and create opportunities—keeping us at the forefront and driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
