Position Summary: Plan, direct, and supervise all branch activities to optimize processes and ensure high-quality customer service. Key Highlights: 1. Lead strategies to achieve objectives across various areas. 2. Motivate and train staff to accomplish branch goals. 3. Ensure progressive improvement of customer service quality standards. **Company Description:** We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands positioned across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront—driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us. **Job Mission:** Plan, direct, and supervise all activities of the assigned branch and ensure process optimization. **Job Functions:** Provide strategic guidance to platform, operations, and acquisition areas to achieve established objectives. Ensure staff under supervision are adequately informed and trained on all processes and procedures—including those for new products—and monitor proper implementation. Consistently motivate staff and analyze relevant information to develop strategies guiding supervised personnel toward achieving branch objectives and goals, as well as making sound decisions. As the Branch Customer Service Quality Responsible, implement timely action plans to ensure progressive improvement toward meeting the Bank’s defined standards. Serve, inform, advise, and resolve inquiries from both internal and external customers. Ensure the branch maintains sufficient stock of required office materials and supplies to operate without disruption. **Requirements:** University degree in Business Administration, Marketing, or related fields. **Experience in same-position role:** 1 year; Experience in equivalent positions: 2 years Service orientation, interpersonal skills, cash handling and control, performance indicator management. **Offer Conditions: