Job Description **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. **How you will contribute** You will: * Manage the order fulfilment process, respecting the customer segment and channel mix * Balance supply constraints and delivery of service levels through cross\-functional alignment * Use appropriate tools and processes such as availability checks and stock allocation rules * Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write\-offs **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: * Good numerical, analytical and logical reasoning skills * Microsoft Office applications * High\-level SAP competence * An FMCG/CPG company * A customer\-facing role within customer service, logistics or sales * Experience in an order\-to\-cash environment * Experience in customer service, logistics and sales * Good knowledge of the total supply chain/order\-to\-cash process * Strong analytical and problem\-solving skills **About the Position** The Order Management Specialist is responsible for the efficient and accurate processing of customer purchase orders, from entry into the system to inventory allocation, ensuring the highest possible level of customer service. **Job Description** * Process incoming customer purchase orders quickly and accurately in the order management system. * Perform order allocations, modifications and adjustments according to requirements and cross\-functional team alignment. * Track received orders to ensure timely processing. * Collaborate to resolve internal and external customer inquiries and manage order deliveries within agreed timelines and limits. * Generate order tracking reports and performance metrics. * Review and validate the accuracy of processed orders via the Elemica tool. * Process credit/debit notes according to requests for rejections/returns received. * Contribute ideas for process improvement and standardization. * Execute processes in accordance with defined policies/controls. * Resolve order\-related issues (changes, cancellations, errors). **What you will bring** * 1\-2 years of experience in customer service, logistics, order management, billing, credit, accounts receivable or financial accounting * Degree or technical qualification in Economics, Business Administration, Engineering or related fields * Strong numerical, analytical and logical reasoning skills * Customer orientation * Attention to detail and accuracy * General understanding of Order\-to\-Cash (OTC) processes and supply chain functions * Effective communication skills (verbal and written) and teamwork abilities * Organizational and time management skills * Proficiency in MS Office and advanced Excel skills * Experience in Fast\-Moving Consumer Goods (FMCG) companies — preferred * Familiarity with tools such as Elemica and SAP systems — preferred * Intermediate English proficiency — preferred No relocation support available Business Unit Summary Wacam is Mondelēz International’s Latin America presence with more than 1,700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, Dominican Republic, and Puerto Rico. We manufacture and distribute our global brands and local gems such as Field and Club Social to over 190 million consumers. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelēz International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co\-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID\-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. Job Type Temporary (Fixed Term) Order Management (OTB) Customer Service \& Logistics