Position Summary: We are seeking Customer Service personnel for a Freight Forwarding Agency in Callao, focused on shipment tracking, customer service, and operational coordination. Key Highlights: 1. Tracking and control of import/export shipments. 2. Personalized customer service and commercial coordination. 3. Support to the commercial department and information management in the system. We are currently recruiting personnel for our Callao office for the **CUSTOMER SERVICE** position at our Freight Forwarding Agency**.** **REQUIREMENTS:** * Degree in International Business Administration. * Knowledge of freight forwarding. * Intermediate-level spoken and written English proficiency. * Preferably 5 years of experience in similar roles. **RESPONSIBILITIES:** * Tracking and control of customers' air and sea import/export shipments. * Personalized customer service. * Coordination with assigned commercial executives and reporting for account management and continuous process improvement. * Support to the commercial department in maintaining assigned accounts and reporting any operational discrepancies. * Data entry into the system. * Coordination with Operations – FWD and other departments (if necessary) to ensure proper shipment handling. Management of air and sea transmissions, coordination with local carriers, visa processing, handling of air and sea warehouse deliveries, and settlement management. * Verification of rates and profits for each assigned shipment to ensure accurate file closure. * Responsible and committed adherence to company policies. * Other duties assigned to the position. **BENEFITS:** * Ongoing training opportunities * Pleasant working environment Employment type: Full-time Salary: S/.2,500.00 \- S/.5,000.00 per month Work location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
