Front Desk Agent and Experience Host - Lodge in Huaura

Description

Job Summary: We are seeking a Front Desk Agent and Experience Host to create memorable stays, embodying the essence of hospitality of La Empedrada. Key Highlights: 1. Join a team passionate about hospitality and ecotourism. 2. Work in a unique and welcoming natural environment. 3. Create unique experiences for guests at a boutique hotel. At **La** **Empedrada** *Ranch \& Lodge*, we seek professionals passionate about hospitality and ecotourism. We operate a cozy boutique hotel, affiliated with Casa Andina, located just 25 minutes from the Sacred City of Caral—surrounded not only by the serene nature of the Supe Valley but also offering an unparalleled view of our own mandarin, avocado, and blueberry orchards, which we cultivate and export. We take great pride in delivering unique guest experiences and producing the highest-quality Peruvian fruit. **Would you like to join our team?** Participate in our selection process and become our **Front Desk Agent and Experience Host at the Lodge**. **What are the requirements to apply?** * Degree in Hotel Administration, Hospitality and Tourism, or related fields. * Minimum of 2 years of experience in the hospitality industry (mandatory). * Intermediate-level English proficiency. Additional languages are valued. * Intermediate-level Excel proficiency. * Familiarity with Inforest and Citrix systems (desirable). Experience with other hotel management systems is also valued. * Availability and interest in participating in outdoor activities and guest-oriented tourism experiences. * Willingness and ability to work at the lodge located in Huaura (mandatory), considering that the company provides full accommodation and meals on working days. **What competencies are we looking for in you?** * Customer orientation. * Effective communication. * Problem-solving. * Initiative. * Teamwork. * Planning and organization. * Learning agility. **What will be your mission?** To create memorable experiences for every guest through warm, personalized, and efficient service—representing the essence of La Empedrada’s hospitality throughout their entire stay. **What will be your responsibilities?** * Manage guest check-in and check-out processes. * Provide information, resolve inquiries, and attend to requests with courtesy and efficiency. * Guide guests regarding lodge services, local tourist attractions, and available activities. * Support the organization, coordination, and execution of lodge-offered experiences—including guided hikes, outdoor activities, and other guest experiences. * Manage reservations, collect payments for respective services, and perform daily cash closing and reconciliation. * Answer the lodge’s telephone switchboard. * Coordinate and collaborate continuously with all lodge departments to ensure a seamless guest experience. * Identify opportunities for improvement and anticipate guest needs. * Comply fully with all company procedures and policies. * Perform other related duties as assigned by your direct supervisor. **What do we offer?** * Opportunity to join a growing hospitality company affiliated with Casa Andina. * Work in a unique natural environment. * Formal employment contract with all statutory benefits. * 100% covered accommodation and meals. * Transportation provided between Huacho city and the lodge. Employment Type: Permanent Salary: Starting from S/.1,400\.00 per month Application Questions: * What are your salary expectations? Please specify a salary range. * How many years of experience do you have in the hospitality industry? * What is your level of English proficiency? * Do you hold an A1 driver’s license? * Are you available to reside at the Lodge during working days? Work Location: On-site employment