Job Summary: Develop and align customer service human talent through strategic training to improve quality, sales, and KPIs, generating commitment and contributing to end-user satisfaction. Key Responsibilities: 1. Train new Call Center collaborators. 2. Generate commitment and ensure compliance with training. 3. Contribute to achieving end-user satisfaction targets. **Job Description** ---------------------- Develop and align customer service human talent through strategic training to improve quality, sales, and KPIs. * Train new collaborators joining the Call Center channel. * Develop instructional materials aligned with emerging communication technologies. * Foster participant commitment and ensure full completion of the training process. * Provide onboarding support to new hires during their first days of work. * Conduct continuous reinforcement for hired collaborators. * Contribute to achieving our end-user satisfaction targets. * Meet training indicators (approval rate, dropout rate) **Candidate Requirements** -------------------------- * Technical diploma holder or student; 4th semester or higher in Communication, Administration, Law, Psychology, Education, or Engineering * Intermediate Office skills * Experience in activities related to this position (Mandatory) This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ Upon application, you will be notified exclusively via email regarding the status of your application. **About Us** ------------------ We are Entel Empresas Contact Center. Our purpose is to help transform user experiences by integrating technology, processes, and empathetic people—contributing to your business growth and societal development. We seek individuals who treat customers as their own, inspire and mobilize others, and lead change with excellence in results.
María García
Indeed · HR
María García
Indeed · HR
