Job Title: CUSTOMER SERVICE ADVISOR PROGRAMACIONES INDEPENDENCIA Job Description Advisor I, Customer Service Position communicates with customers through incoming calls, outgoing calls, or via the internet, depending on client requirements. This position provides customer service support and resolves routine issues related to customer products or services.**Essential Functions/Main Responsibilities** * **Ensure that the service provided to our customers meets the Contractual Key Performance Indicator (KPI)** * **Clarify customer requirements; probe to understand, use decision-support tools and resources to provide an appropriate resolution to the customer** * **Listen carefully to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build a relationship with the customer** -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- * Greet customers in a courteous, friendly, and professional manner using agreed procedures * Maintain basic knowledge of customer products and/or services * Prepare complete and accurate work including properly documenting accounts as needed * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services * Track, document, and retrieve information in the call tracking database * Respond to customer inquiries by referring them to published materials, secondary sources, or higher-level personnel **Candidate Profile** ------------------------ * High school diploma with three to six months of relevant experience preferred * Courteous with a strong customer service orientation * Solid computer navigation skills and PC knowledge * Ability to communicate effectively, both in writing and verbally * Reliable with great attention to detail * Skilled at multitasking; including the ability to be flexible and adapt quickly to changes * Tolerance for repetitive work in a fast-paced, high-production work environment * Ability to work as a team member, as well as independently * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Ability to rotate shifts as required * Additional experience/skills may be required depending on location and/or program * Job requirements may vary by country and will not violate any local law **Career Framework Role** ---------------------------- The program requires a basic set of skills to perform routine tasks within simple processes but lacks specific program/product knowledge. Works under close supervision and with clearly defined procedures. Begins to demonstrate familiarity with customer terminology, operational standards, and procedures. **Supplementary Geographic Information** ----------------------------------------- RECRUITER INSERT APPLICABLE LANGUAGE: GERMANY \- This job description does not apply to employees in Germany. UNITED KINGDOM\- EXCLUDE HIGH SCHOOL INFORMATION IN THE CANDIDATE PROFILE SECTION PHILIPPINES * Minimum of two years of university education. No prior call center experience required * Ability to think clearly and can effectively explain simple matters, both in writing and verbally INDIA * Ability to communicate effectively, both in writing and verbally * Listen carefully to customer needs and concerns; demonstrate empathy * clarify customer requirements; investigate and confirm understanding of requirements or issues * Confirm customer understanding of the solution and provide additional customer education as needed * Learning ability including strong problem-solving skills * Demonstrate strong probing and problem-solving skills * must be able to handle complex inquiries * must be able to resolve customer inquiries independently **Disclaimer** ------------ The above statements are intended to describe the general nature and level of work performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, origin, sex, nationality, etc., age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: PER Lima \- Marcos Farfan 3346, Independencia Language Requirements: Spanish Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**