Part-Time Contact Center Assistant

Description

Job Summary: We are seeking a proactive, commercially minded professional to manage digital communications, follow up with leads, make outbound calls, and deliver close, high-quality customer service. Key Responsibilities: 1. Contact leads via phone calls and digital channels 2. Respond to messages on social media and digital channels 3. Follow up with leads You possess initiative and a commercial mindset to manage digital communications, follow up with leads, make outbound calls, and deliver close, high-quality customer service. **SCHEDULE:** * Monday to Friday: 8:30 AM to 12:30 PM or 5:00 PM to 9:00 PM * Saturday: 8:30 AM to 12:30 PM or 2:00 PM to 6:00 PM **SALARY:** * PEN 585 to PEN 600 **RESPONSIBILITIES:** * **Contact leads via phone calls and digital channels** to provide information about programs, schedules, and benefits. * Respond to inquiries from prospects and customers via **social media and digital channels** (Instagram, Facebook, TikTok, WhatsApp Business). * **Follow up with leads to confirm their interest and attendance at sessions or visits.** * **Record and update information in the CRM, as well as prepare basic activity reports.** **REQUIREMENTS:** * Minimum **3 months of experience in a call center, customer service, or related roles** * Final-year student or graduate in **Marketing, Communications, Advertising, or related fields**. * **Experience or strong interest in customer service and making outbound calls.** * **Basic knowledge of Meta Business Suite and digital advertising tools (Google Ads, Facebook Ads – preferred).** * **Strong digital and in-person communication skills, proactive attitude, and service orientation.** **WHAT WE OFFER:** * **Performance-based bonuses.** * **Formal employment contract (payroll registration).** * A dynamic work environment. * Opportunities for professional growth. * Special discounts on our activities. Application Questions: * One of the main responsibilities of this role is to contact potential customers by phone to provide information. Please tell us whether you have experience making such calls, or how you would feel performing this function. * What do you consider most important when responding to messages on social media: speed, clarity, or friendliness? Please explain why. * Have you reviewed the schedule and salary? Do you agree with them? * Have you worked with any software for recording information? Work Location: On-site employment