Job Summary: We are seeking talent for customer service within an educational institution, managing academic processes and providing support to students and their parents. Key Highlights: 1. Key role in managing academic processes and student support 2. Opportunity for professional development in an educational environment 3. Promotes customer orientation and teamwork An educational institution is seeking qualified personnel for **CUSTOMER SERVICE** in the district of San Miguel. **REQUIREMENTS:** * Technical or professional degree in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office skills; advanced level preferred. * Experience as assistant or support staff handling document processing and preparation of official documents. * Minimum 1 year of experience in educational institutions or public education sector entities. * Proficiency in information management platforms (academic management system preferred). **RESPONSIBILITIES:** * Ensure accurate enrollment registration for both returning and new students during the current period. * Process enrollment reservations, shift transfers, and immediate updates to student data. * Handle re-enrollment procedures, program changes, program withdrawals, and internal/external transfers. * Prepare certificates, official letters, diplomas, and other documentation as requested by students. * Distribute class schedules to new students: first cycle and/or transfer students. * Verify all student data (grades and/or account balance and/or attendance, as applicable) in the system prior to initiating any academic process or procedure. * Inform parents/guardians about the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment of students with grade-related issues in previous semesters (applicable only to professional degree programs). * Process and track student-related procedures, delivering relevant reports to the Quality and Academic Services Management and/or Campus Directorate as appropriate. **COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Ability to Work Under Pressure * Effective Communication **OFFERED:** * Remuneration S/. 1,500.00 * Pleasant work environment, career path opportunities, discount vouchers, and discounts on educational programs. * Working hours: Mon-Fri (2:30 PM to 10:30 PM) **EVENING-NIGHT SHIFT** Employment type: Full-time Salary: S/.1,400.00 \- S/.1,500.00 per month Work location: On-site employment