Job Summary: Support end-to-end customer claim management, ensuring timely, empathetic, and efficient service to contribute to customer satisfaction. Key Highlights: 1. Develop world-class skills within a supportive team. 2. Contribute to the growth of a global business transforming the industry. 3. Join a collaborative culture that values wellbeing and inclusion. 30 Mar 2026 lima, Peru Trades \& Services Permanent Employee **WORKSHOP ASSISTANT** Location: Lima, – Peru Work Mode: Onsite * *Position based in Peru. Not eligible for benefits defined under the International Mobility Policy (Employee Initiated)* Would you like to develop world-class skills, build a brilliant career, and thrive within a supportive team? Join Inchcape **Peru**, part of the global company Inchcape. You will play a key role in growing a global business transforming the industry, working with leading automotive brands worldwide and delivering exceptional experiences to our customers. Our **VAS** team is seeking a **WORKSHOP ASSISTANT** to join Inchcape **Peru**. The core purpose of this role is to provide support in end-to-end customer claim management, ensuring timely, empathetic, and efficient service—thereby contributing to customer satisfaction, cross-departmental communication, and adherence to quality standards and established timelines. **What You’ll Do** * Receive, register, and track customer claims through established channels until closure. * Coordinate with internal departments to monitor case resolution progress. * Manage compensations, courtesies, or commercial solutions following internal validation. * Maintain up-to-date claim databases and management reports. * Verify correct documentation for each case (work orders, technical reports, evidence). * Support identification of recurring claim root causes and propose improvements. * Ensure optimal response times to minimize risks. * Prepare periodic claim performance reports (e.g., response time, closure rate, satisfaction). * Manage collection of customer reviews. * Coordinate workshop appointments for re-submissions. * Handle inquiries and requests submitted via contact center, providing clear and accurate responses. We’ll **Match** if you meet the following **Requirements**: * Technical or university degree in Administration, Industrial Engineering, or related fields. * Minimum 1 year of experience in customer service, after-sales, or claim management (preferably in the automotive sector). * Intermediate-level Excel proficiency. * Knowledge of customer service and claim management processes. * CRM system experience is desirable. * Effective communication and empathy. **What We Offer** At Inchcape, we are building the future of mobility—and we invite you to do it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility—and we invite you to do it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You may be the ideal candidate for this role—or for another opportunity at Inchcape. **Opportunities for All** Inchcape promotes the inclusion of people of all identities, backgrounds, and experiences—ensuring our workforce reflects the global communities in which we operate. Learn more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, present in over 40 markets. We partner with the most important brands in the sector to drive sustainable, better mobility—today and for the future. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving industry transformation and redefining the future. Discover more at www.inchcape.com **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background. \#LI\-CC1