CUSTOMER SERVICE (WHATSAPP RESERVATIONS) - Office

Description

Position Summary: We are seeking a Telephone Customer Service Assistant to handle calls, reservations, service tracking, and complaint resolution in a dynamic environment. Key Highlights: 1. In-person and/or sales customer service experience 2. Reservation management, service tracking, and complaint resolution 3. Opportunity for professional development and a positive work environment Taxi Green, a company dedicated to transportation services to and from Jorge Chávez International Airport, is looking for talent to fill the position of TELEPHONE CUSTOMER SERVICE (in-person), meeting the following profile and requirements: **REQUIREMENTS**: * In-person customer service and/or sales experience * Call center experience (minimum 6 months; not mandatory but preferred) * Microsoft Office * Intermediate English (not mandatory) * **Residence in areas near the airport (mandatory)** * Availability to work in-person on rotating shifts. **RESPONSIBILITIES**: * Answer landline and two mobile phone calls. * Send driver information to passengers and simultaneously confirm their reservations. * Track reservations between drivers and passengers. * Assign services to on-duty drivers and send service details. * Handle emails from credit companies and airlines — general inquiries. * Resolve complaints and route them to the appropriate departments. * Provide customer service via WhatsApp, email, and telephone. * Generate taxi service reservations for all types of customers — companies — airlines — canceled flights. * Provide immediate assistance for calls regarding forgotten or lost items. * Rotate between WhatsApp and in-person customer service. **WE OFFER:** * Full payroll registration from day one, including all statutory benefits. * Bi-weekly payments * Attendance bonus * Career progression path * Pleasant work environment * Birthday leave Salary: Starting at S/.1,200.00 per month Workplace: In-person employment