CUSTOMER SUPPORT

Description

Job Summary: We are seeking a motivated and passionate customer service representative with a strong interest in technology and video games to drive sales and deliver an exceptional customer experience. Key Highlights: 1. Customer support in technology and video games 2. Professional handling of complaints and requests 3. Product consultation and enhancement of gaming experience **Job Description** We are looking for a motivated and passionate customer service representative with a strong interest in technology and video games to join our Game Center SAC team. This role is essential for driving our sales and delivering an exceptional experience to our customers. The ideal candidate will be proactive and possess strong communication skills. **Responsibilities:** · Provide customer assistance through various channels (phone, live chat, email, social media) · Handle complaints, concerns, and requests promptly and professionally, ensuring customer satisfaction. · Collaborate with other departments (e.g., marketing or logistics) to ensure effective resolution of customer issues. · Follow up on open cases and ensure customers receive solutions within established timeframes. · Advise customers on product and service usage, including tips to enhance the gaming experience. **Requirements:** · Prior customer service experience in a call center environment, preferably in the technology and video games sectors. · Effective written and verbal communication skills. · Ability to quickly and efficiently resolve problems under pressure. · Patience and empathy to handle diverse customer situations across varying profiles. · Proactive attitude, eager to learn and adapt to new products and services. **Working Hours**: * **Working Days**: Monday to Saturday **Hours**: 9:00 AM to 6:00 PM (with a one-hour lunch break) Employment Type: Full-time, Permanent Application Question(s): * Current district of residence * Current WhatsApp phone number * Immediate availability to work in Santiago de Surco Experience: * Customer service: 1 year (Mandatory) Work Location: On-site employment