We are NOMAX TECHNOLOGY SAC, a textile machinery company focused on technology. At Nomax Technology, we have been driving textile production for over 20 years with state-of-the-art machinery and software. Functions: Handle and manage after-sales cases, ensuring rapid response and high-quality service. Track maintenance activities and sales, keeping equipment information up to date. Maintain constant communication with customers to inform them of progress and resolve inquiries. Coordinate with Maintenance regarding equipment status and delivery timelines. Administer customer satisfaction surveys and record results. Prepare weekly reports on services provided. Support the commercial area by contacting and following up with customers or leads. Train customers on proper equipment usage. Carry out customer loyalty initiatives and post-purchase follow-up. Participate in events and activities, providing support and demonstrations. Record and organize service history and customer interactions. Ensure compliance with promised service timelines and quality. Requirements: Completed secondary education. Minimum 1 year of experience in a Call Center. Valued Skills: Attention to detail and responsibility. Teamwork and effective communication. Discipline and commitment to continuous improvement. Conditions and Benefits: Work Modality: On-site. Working Hours: Monday to Friday, 8:30 am to 5:30 pm; Saturdays, 8:30 am to 1:30 pm. Location: Santa Anita (around the corner from Navarrete). Position Type: Full-time. Workplace: On-site employment.