Part-Time Customer Service Advisor PT

Description

Job Summary: The Customer Service Advisor ensures the best customer experience by providing solutions, meeting customer needs, and promoting DHL Express service sales. Key Responsibilities: 1. Ensure the best customer experience and meet their needs. 2. Propose solutions beneficial to both the customer and the company. 3. Drive sales and offer additional services. DHL Express Peru’s Customer Service Department is seeking a Part-Time Customer Service Advisor. ROLE PURPOSE Ensures the best customer experience by responding to and resolving each customer need in accordance with the company’s highest standards and procedures. YOUR RESPONSIBILITIES * Meet customers’ needs/requests/inquiries by delivering an outstanding DHL Express customer experience. * Achieve performance targets outlined in the CS Scorecard and CSE Scorecard, as well as the COE (Center of Excellence) metrics for your role. * Propose solutions that benefit both the customer and the company. * Accept and register pickups for DHL; open cases in SPARK when customer requests require additional follow-up attention, such as complaints, STTT (Straight to the Top), or other situations identified by the advisor requiring more personalized support. * Drive sales through Sales Leads, as well as by offering applicable and customer-beneficial additional services. * Provide customers with reliable and accurate information, verifying tracking systems to deliver complete updates and offering appropriate guidance regarding restrictions or regulations. * Treat customer complaints as challenges and transform them into future improvement opportunities. * Provide support during workload overflow in the area—including Chat, web inquiries, and Backline cases scheduled by Workforce Management and/or team leaders—to foster synergy. WHAT YOU BRING * Technical or university degree in fields related to International Trade. * Minimum 1 year of experience in logistics companies within Customer Service. * Basic knowledge of international trade and customs regulations. * Proficiency in Microsoft Office and intermediate English. * Availability to work on-site, part-time, in Callao.