Job Summary: End-to-end management of leads and customer portfolios, applying a consultative sales methodology while ensuring customer satisfaction. Key Highlights: 1. Customer-centric consultative sales 2. Proactive portfolio negotiation and management 3. Process optimization and customer experience enhancement RESPONSIBILITIES · Manage inbound and referral leads comprehensively—from assignment through to commercial closure—applying a customer-centric consultative sales methodology focused on empathy, agility, and effective resolution of customer needs. · Gather relevant operational, financial, and technical information about the customer, building a deep understanding that enables the design of tailored, viable, and value-aligned commercial proposals. · Execute administrative stages of the sales process with precision—including quotation preparation, requests for financial evaluations, purchase requisitions, and preparations—ensuring order, traceability, and timely delivery. · Coordinate meetings, calls, and commercial demonstrations with assigned customers, ensuring smooth communication, systematic follow-up, and a consistently high-standard professional experience. · Maintain real-time CRM updates, rigorously documenting opportunity status, commercial milestones, and key customer decisions to ensure cross-functional visibility and traceability. · Negotiate commercial terms with a focus on sustainability, profitability, and customer satisfaction—addressing objections with solid arguments and always adhering to defined commercial policies. · Proactively manage organic orders from the assigned portfolio, ensuring operational continuity, customer retention, and achievement of recurring revenue targets. · Channel exceptional requests in close coordination with Customer Success, ensuring efficient execution aligned with post-sales processes. · Identify opportunities for continuous improvement in processes, tools, or commercial workflows, proposing concrete actions to enhance conversion, reduce friction, and strengthen customer experience. · Rigorously execute equipment reservation tasks, delivery coordination, and commercial release procedures, ensuring orderly handover to the Customer Success team. Employment Type: Full-time Application Question(s): * What are your salary expectations? * How old are you? * How many years of experience do you have in commercial roles? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
