Job Summary: Personalized customer service, sales management, and customer retention via WhatsApp, ensuring an efficient and satisfying shopping experience. Key Highlights: 1. Customer service and consultation via WhatsApp Web 2. Resolution of inquiries and issues, post-sales follow-up, and customer retention 3. Opportunity for professional growth in a pleasant work environment **JOB OFFERING** **WhatsApp Sales Agent** **Job Objective** Provide personalized customer service via WhatsApp Web, managing sales, order tracking, and customer retention to ensure an efficient, clear, and satisfying shopping experience. **Main Responsibilities:** * Serve and advise customers via WhatsApp Web, providing clear, accurate, and timely information regarding products, orders, and delivery timelines. * Manage order tracking, including sending tracking numbers and guidance on deliveries (Lima and provinces). * Verify customer deposits and payments, accurately recording relevant information. * Record sales in the internal system (official Drive) for invoicing, packing, and dispatch. * Conduct post-sales follow-up, verifying customer satisfaction and the condition of received products. * Resolve inquiries, issues, or complaints by proposing prompt and appropriate solutions. * Maintain consistent contact with customers to encourage repeat purchases and loyalty. * Prospect new customers and convert inquiries into effective sales. * Stay updated on products, new releases, and promotions. * Coordinate internally with sales and dispatch teams to ensure order fulfillment. **Required Profile** * Proficiency in Microsoft Office (basic to intermediate level). * Excellent writing and spelling skills. * Strong skills in clear and courteous communication. * Negotiation ability and results orientation. * Experience in digital sales or WhatsApp-based customer service (preferred). **Key Personal Competencies** * **Proactive** individual, with initiative to close sales and generate new opportunities. * **Responsible and organized**, capable of handling sensitive information (payments, customer data). * **Respectful, empathetic, and patient** attitude when interacting with customers. * Customer orientation and commitment to satisfaction. * Ability to work under pressure and meet targets. * Focus on metrics: achievement of sales targets, closing rate, and customer satisfaction level. * Ability to generate recurring sales through strategic follow-up. * Commercial acumen to identify cross-selling opportunities. * Care for brand image in every interaction. Pleasant work environment. Career path. Position type: Full-time Salary: S/.1,200.00 – S/.1,300.00 per month Work location: On-site employment