Managed Services Supervisor (Telecom) - Lima

Description

Job Summary: We are seeking a telecommunications professional to monitor, coordinate, and ensure the quality of technical services, manage incidents, and lead teams—with a strong focus on customer satisfaction. Key Responsibilities: 1. Lead and coordinate daily technical activities. 2. Ensure quality, safety, and response time standards. 3. Manage problem resolution and service continuity. With over 14 years of experience in the telecommunications field, our presence spans **Chile, Peru, and Colombia**, backed by extensive expertise in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will be:** * Monitor and coordinate daily activities related to the assigned service. * Ensure technical work complies with established standards for quality, safety, and response time. * Manage technical problem resolution and guarantee service continuity during incidents. * Assign tasks, priorities, and necessary resources to achieve daily objectives. * Conduct performance evaluations of technical staff and provide feedback. * Serve as the primary point of contact for resolving critical issues. * Monitor customer satisfaction, collecting feedback to improve offered services. * Prepare periodic reports on key performance indicators (KPIs). * Perform operational data analysis to identify improvement opportunities. **What We Are Looking For:** * Degree in Telecommunications Engineering, Systems Engineering, Electronics Engineering, Networks and Telecommunications Engineering, or related fields * Experience: Minimum 2 years in similar roles (telecommunications sector) and team management * Knowledge of Networking and Fiber Optics * Microsoft Excel: Intermediate level * Power BI: Intermediate level * AutoCAD – Basic * Diagramming software (e.g., flowchart tools) * Availability for hybrid work, Monday to Friday, 8:30 AM to 6:30 PM \- Lima **What We Value:** * Effective communication * Facilitative leadership * Problem-solving ability * Proactivity * Customer orientation **What We Offer:** * Full-time employment with all statutory benefits (bonuses, CTS, vacation, ESSALUD, and mandatory life insurance). * Certified training programs to enhance your skills. * Real growth opportunities and clear career progression paths. * Access to corporate agreements offering exclusive discounts. Join a company that invests in your future!