Position Summary: Provide technical support to agents and staff by configuring equipment, monitoring infrastructure, and managing cybersecurity to ensure continuous performance. Key Highlights: 1. Technical support and hardware/software troubleshooting 2. Operating system administration 3. Implementation and oversight of cybersecurity **Responsibilities:** * Provide technical support to agents and staff, resolving issues with equipment, software, and platforms. * Configure, install, and maintain workstations, telephone systems, and internal applications. * Monitor and maintain the call center’s technological infrastructure, ensuring connectivity and continuous system performance. * Manage the inventory of technological equipment and perform preventive maintenance. * Implement and maintain cybersecurity measures, including access control, data protection, and backups. * Administer and resolve incidents through ticketing systems, ensuring efficient response times. **Skills:** * Technical support and hardware/software troubleshooting. * Knowledge of operating system administration. * Ability to implement and oversee cybersecurity measures. * Familiarity with incident and ticket management tools. * Effective communication and teamwork. Employment Type: Full-time Salary: S/.1,200.00 - S/.1,900.00 per month Work Location: On-site employment