Job Summary: Manage telemetry platforms, configure telematics products, train customers, handle requirements, generate reports, and provide technical support and follow-up, ensuring effective communication and data quality. Key Responsibilities: 1. Manage telemetry platforms and telematics products. 2. Train and provide support to external and internal customers. 3. Prepare reports, manage requirements, and conduct follow-ups. * Manage the company’s various telemetry platforms for fleet management of our customers in accordance with the manual and our suppliers’ instructions. * Comply with procedures, KPIs, guidelines, deliverables, and policies of the company’s Operations Department. * Manage telemetry platform data based on the pillars of operations, maintenance, and safety. * Timely perform respective configurations of telematics products—including group creation, rules, reports, alerts, etc.—in accordance with established procedures and guidelines. Provide appropriate access to assigned customers, notifying them via email. * Timely train assigned customers according to the established training plan for our telematics solutions. * Manage external and internal customer requirements according to SLAs defined by requirement type, using established platforms and/or tools for such management. * Create, modify, and update customized reports per external customer needs in Excel, Power BI, and other assigned tools. * Validate Power BI automations. · Create, update, and track tickets generated for suppliers, external customers, IT, etc., using established software tools. · Provide external customer support related to telematics platforms. · Conduct weekly, scheduled calls with 25% of assigned customers to strengthen customer relationships, receive customer requests or inquiries, optimize telemetry platform usage, and identify improvement opportunities. During these calls, information must be received and recorded in the designated digital tool or report. · Conduct follow-ups on requirements at the established frequency. · Prepare reports: accident reports, data analysis and interpretation reports, native Excel reporting deliverables. · Perform validations as per established procedures: engine variables for external customers, script status, fault codes in telematics devices, health condition of Surfsight cameras. · Comply with the demo management procedure. · Manage and participate in sessions with external and internal customers. Participate in face-to-face sessions with external customers as assigned. · Comply with the external customer meeting management procedure. · Manage geofences, exception rules, unassigned vehicle reports, etc. · Send communications to external customers regarding device failures, service outages, platform maintenance, and other matters of interest to our customers. · Manage requirements related to device suspensions, reactivations, and terminations, in accordance with established timelines. · Comply with the established procedure when receiving notifications from customers or the control center regarding device failures—perform initial validation of device status on the platform and manage accordingly with the external customer, creating a ticket and/or escalating to the technical support team. · Present KPIs to customers as applicable. · Request and send GPS and telematics certificates per external customer requirements. · Maintain effective communication with customers. · Provide timely, high-quality, and reliable information to external and internal customers. We Offer Salary S/3608 KPI-based bonuses: S/300 (starting from the 4th month, paid semi-annually) Remote work Vacation entitlement starting from the 3rd month Half-day off on birthday and other benefits Employment Type: Full-time Salary: S/.3,600\.00 \- S/.3,606\.00 per month Work Location: Hybrid in Lima