DESCRIPTION Eosol Group is seeking an experienced and proactive professional to join our team as **Incident Manager**. This is a unique opportunity to lead incident management for a large-scale project, with an estimated duration of 1 year, focused on a cutting-edge data center located in Peru. The ideal candidate will possess solid experience in coordinating and resolving critical incidents, ensuring operational continuity and minimizing impact on services. We are looking for someone with an analytical mindset, the ability to work under pressure, and excellent communication skills to interact effectively with diverse teams and stakeholders. **Key Responsibilities:** * Lead and coordinate real-time responses to security and operational incidents. * Establish and maintain clear procedures for incident detection, classification, diagnosis, resolution, and closure. * Act as the central point of communication during incident management, ensuring all stakeholders are informed promptly and accurately. * Coordinate multidisciplinary teams for effective incident resolution, assigning tasks and responsibilities as needed. * Conduct post-incident analysis to identify root causes, document lessons learned, and propose preventive improvements. * Develop and maintain incident management documentation, including contingency plans and operational procedures. * Monitor system and network performance, identifying potential risks or threats. * Ensure compliance with security policies and service level agreements (SLAs). * Participate in continuous improvement of incident management processes and technological infrastructure. * Collaborate with other IT teams to implement solutions and mitigate risks. * Train and mentor junior staff in incident management best practices. * Stay up to date with the latest trends and technologies in cybersecurity and IT operations management. * Manage internal and external communications during major incidents. **Requirements:** * Proven experience of at least 5 years in incident management, IT operations, or a similar role, preferably in data center environments or critical infrastructure. * In-depth knowledge of incident management life cycles and best practices (e.g., ITIL or other frameworks). * Solid experience coordinating teams during high-pressure situations and emergency response. * Demonstrated ability to analyze complex problems, diagnose root causes, and propose effective solutions. * Excellent verbal and written communication skills, with the ability to interact with technical and non-technical personnel at all levels. * Familiarity with system monitoring tools, ticketing systems, and incident management platforms. * Ability to work independently and as part of a team. * Availability to work on a 1-year project at a data center located in Peru. * Results-oriented mindset and strong commitment to quality and continuous improvement. **Preferred Qualifications:** * ITIL Foundation certification or higher. * Knowledge of networking, operating systems (Windows, Linux), and virtualization. * Experience with scripting (e.g., Python, Bash) for task automation. * Basic knowledge of cybersecurity and network protocols. * Prior experience in international projects or in Latin America. If you are seeking a stimulating professional challenge in a dynamic environment with the opportunity to make a significant impact on a key project, we invite you to join Eosol Group. We look forward to your application!