Medical Services Customer Executive_ CBA

Description

Job Summary: Attend to, guide, and resolve inquiries from new and returning patients, including appointment scheduling, billing, and consolidation of medical records. Key Responsibilities: 1. Ensure timely patient admission and care 2. Address inquiries and schedule appointments 3. Manage authorizations and track guarantee letters **Job Description** ---------------------- Ensure patient admission, timely care, and accompaniment across various services, exceeding patient expectations. 1\. Attend to, guide, and resolve inquiries from new and returning patients regarding admission procedures, costs, services, and other related matters. 2\. Register data for new patients (open clinical records). 3\. Schedule appointments, process payments, and issue payment receipts for services rendered, as requested by the patient and/or treating physician. 4\. Prepare and submit daily cash closure reports. 5\. Consolidate medical records and authorization documents requested by insurance providers. 6\. Track guarantee letters for medical procedures. "7\. Back-office: * Validate patient benefits, funding source, and financial information in SITEDS. * Accurately schedule patients (in-person consultations at our facilities, mammograms, colonoscopies, etc.). * Reconfirm attendance for appointments via email, WhatsApp messages, and phone calls. * Confirm appointments and send preparation instructions for scheduled colonoscopies (including PDFs and pricing information)." "8\. Inpatient / Emergency: Receive inpatients and manage signature of the admission package. Review, track, and approve patient budgets. Print and deliver wristbands to patients. Inform and guide patients and/or their families regarding discharge-related procedures and payments." 10\. Perform other duties assigned by your direct supervisor. 11\. Adhere to patient safety policies and promote compliance with Required Organizational Practices. 12\. Comply with the "Person-Centered Care Policy" or "Foster a person-centered care culture by delivering high-quality, compassionate service".**Candidate Requirements** -------------------------- * Incomplete university studies or completed technical studies in Hospitality, Administration, or related fields * One year of customer service experience, preferably in healthcare or hospitality sectors **Selection Process** ------------------------ The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and respond to the questions and/or assessments requested Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We continuously pursue innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we implement an integrated, person-centered health care model — the cornerstone of our mission. **Our Benefits** ----------------------- * Medical insurance * Training programs and courses * Wellness activities * Meal subsidy * Product discounts