Position Summary: Ensure rapid and exceptional service to patients, caregivers, and companions by providing information, guidance, and empathetic support. Key Responsibilities: 1. Attending patients and their families with warmth and empathy. 2. Providing comprehensive guidance and accompaniment across healthcare services. 3. Resolving questions and coordinating for optimal care. **Job Description** ---------------------- Ensure every patient, caregiver, or companion receives rapid and exceptional service, with accurate information, guidance, and orientation. Welcome patients and their families, offering a warm reception. Guide patients regarding the location of services and areas within the clinic. Accompany patients to the services they require, ensuring they reach their destinations without difficulty. Be present during key moments to provide support for questions or inquiries. Provide clear and accurate information about the clinic’s services and procedures. Promptly and efficiently resolve patients’ and families’ questions. Coordinate with staff across different departments to ensure seamless, comprehensive care. Escalate issues or inquiries to supervisors when necessary to achieve timely solutions. Always demonstrate an empathetic and understanding attitude toward patients, recognizing their emotional and practical needs. Adapt service and guidance to the specific needs of each patient and situation. Ensure waiting and service areas comply with established safety and comfort protocols. Provide additional assistance to patients who need it—such as those using wheelchairs or with reduced mobility. Supervise compliance with the dress code policy. Monitor and report on infrastructure conditions and site cleanliness. Collect satisfaction surveys on-site. Manage waiting flows and maintain constant communication among departments. Follow up on critical experiences; contacting patients post\-care to ensure their well-being. Engage detractors; contacting patients to gather feedback and coordinate solutions. Support new workflows; offering guidance and accompaniment to patients. Digital service education; assisting patients/families in using digital tools. **Candidate Requirements** -------------------------- * Completed university or technical studies in Administration, Hospitality and Tourism, or Nursing. * Minimum 1 year of in\-person customer service experience, preferably in healthcare or hospitality sectors. * Intermediate English proficiency preferred. **Selection Process** ------------------------ Our selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to this position. 2\. Check your email. 3\. Log into Aira and respond to the requested questions and/or assessments. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in\-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is delivering health and wellness to its members and patients. We pursue continuous innovation to provide high\-quality, accessible healthcare solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we work with a people\-centered, comprehensive healthcare model—the most important pillar of our mission. **Our Benefits** ----------------------- * Medical insurance * Training programs and courses * Wellness activities * Meal subsidy * Product discounts