Customer Experience (CX Implementation) Specialist

Description

Position Summary: We are seeking a passionate Customer Experience (CX Implementation) Specialist with expertise in customer experience and human resources management to implement platforms and optimize recruitment processes. Key Highlights: 1. Implementation and advisory services for CX and HR platforms 2. Analysis of recruitment processes and talent optimization 3. Specialized advisory services in Human Talent and commercial development We are looking for our next **Customer Experience (CX Implementation) Specialist!** *Are you passionate about the ***customer experience, HR management advisory, and digital platform management***? This opportunity is for you ✨* ✅ **Your Responsibilities:** · Responsible for implementing the platform and/or modules for clients, providing advisory services, training, and support in configuring user profiles and evaluation models, promoting adoption and optimizing recruitment processes. · Analyze and map the client’s recruitment processes to identify improvement opportunities through the platform, optimizing talent management and contributing to increased sales conversion. · Provide specialized Human Talent advisory services to clients and the commercial team, resolving technical inquiries, supporting talent management projects, and identifying cross-selling and up-selling opportunities. ✅ **What We Are Looking For:** · **Academic Background:** Administration, Organizational Psychology, Human Resources, or related fields · **Years of Experience:** 3–5 years in HR advisory, Business Partner, or similar roles · **Knowledge:** Corporate-level recruitment and selection management, psychometrics, talent assessment projects (e.g., 360-degree performance evaluations, nine-box, potential assessments, etc.) · **Tools:** Human talent management systems, intermediate Excel, project control platforms · **Languages:** Intermediate English (preferred) ✅ **What We Offer:** · Salary in **US dollars**. · **Performance-based bonus**. · **Hybrid work model**. Employment Type: Full-time, Permanent Salary: S/.3,000.00 – S/.3,500.00 per month Application Questions: * • Do you have intermediate-level English proficiency? * • Please provide your current WhatsApp number and email address * Please indicate your salary expectations * • Please specify your profession, academic degree, and educational institution (e.g., graduate, bachelor’s degree holder, or certified professional) * • Do you have experience delivering implementation training on Human Talent platforms or Applicant Tracking Systems (ATS)? If so, how long and which platforms? * • Do you have experience advising on Human Resources management topics (recruitment and development)? If so, how long and which processes? * • Do you have experience working at consulting firms or as a freelancer? If so, how long?