Job Summary: We are seeking a freelance expert specializing in managing and resolving critical incidents affecting Facebook and Instagram business accounts on Meta Platforms. Key Highlights: 1. Proven experience in resolving blocks and appeals on Meta. 2. Advanced proficiency in Business Manager and Ads Manager. 3. Ability to escalate complex cases to Meta support. PLEASE READ AND FULLY UNDERSTAND this posting before applying. We require a 100% freelance specialist with proven experience in managing and resolving critical incidents involving Facebook and Instagram business accounts on Meta Platforms. We are NOT seeking customer service representatives, community managers, call center agents, sales personnel, or basic support staff. We seek a truly expert profile with deep knowledge of the Business Manager ecosystem, advertising accounts, restrictions, blocks, appeals, verifications, Pages, commercial assets, and Meta’s internal support processes. The current case involves a business account unjustifiably restricted by Meta due to alleged spam policies, preventing ad publishing—despite the account operating normally in all other aspects and having correct balance deposited. Even the official appeal option exhibits technical failures (blank screen), hindering standard resolution procedures. Therefore, we need someone who not only understands the platform but also knows how to correctly escalate such cases and has real-world experience engaging with Meta’s advanced support—including, if possible, direct contacts, effective channels, or professional relationships enabling resolution of complex incidents. **Mandatory Requirements:** \* Demonstrable experience resolving blocks, restrictions, and appeals on Facebook/Instagram business accounts. \* Advanced proficiency in Business Manager and Ads Manager. \* Ability to escalate complex cases to Meta support. \* Preferred: Direct contacts or prior experience working with Meta’s internal support or partners. \* 100% freelance engagement, per specific case. \* Professionalism, sound judgment, and results-oriented approach. We do not accept improvisation. **Important:** Apply ONLY if you genuinely possess verifiable experience handling this type of advanced incident. We seek practical solutions—not theory or basic support. Please briefly include in your application: 1\. Similar cases successfully resolved. 2\. Level of access or experience with Meta support. 3\. Immediate availability. 4\. Estimated fees for diagnosis and resolution. Thank you. Salary: Starting from S/.1\.00 per hour Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
