Reservation Executive and Customer Service Representative

Description

Position Summary: We are seeking a Reservation Executive and Customer Service Representative to manage taxi reservations, coordinate services, and provide comprehensive support to customers, airlines, and corporate clients. Key Highlights: 1. Customer service experience, call center, or telesales. 2. Reservation management and service tracking with customers and drivers. 3. Handling inquiries, incidents, and forgotten items. **Taxi Green** is looking for talent to fill the position of **RESERVATION EXECUTIVE AND CUSTOMER SERVICE REPRESENTATIVE**, with the following profile: REQUIREMENTS: * Experience in customer service, call centers, telesales, or similar positions. * Basic Microsoft Office skills. * Strong verbal and written communication skills. * Residency in areas near the Airport. (Mandatory) * Rotating shifts. * Full availability. RESPONSIBILITIES: * Manage taxi service reservations via phone calls, WhatsApp, emails, and internal systems. * Provide timely assistance and follow-up to general, corporate, and airline customers. * Coordinate and assign services to on-duty drivers according to daily operations. * Send driver information and reservation confirmation to passengers. * Continuously monitor scheduled services between drivers and passengers. * Handle inquiries, incidents, complaints, and escalate them to the appropriate department. * Manage requests related to forgotten items and provide immediate customer support. * Respond to corporate emails, airline communications, and general customer inquiries. * Accurately record reservation information in the system. WE OFFER: * Full-time employment with all statutory benefits. * Career development path. * Pleasant work environment. Employment Type: Full-time Salary: Starting from S/.1,200\.00 per month Work Location: On-site