Job Summary: Real Systems is seeking a Customer Service Executive to manage and administer customer portfolios, ensuring that customers' needs and requirements are addressed. Key Responsibilities: 1. Personalized administration and management of customer portfolios 2. Internal coordination for handling customer cases 3. Collaboration with the sales department for post-sales service renewal We are Real Systems, a Peruvian company with 32 years of experience in enterprise software and consulting. We provide enterprise software solutions aligned with national regulations and local realities, with a global vision. We have successfully implemented solutions across companies in all sectors and business types. Currently, we are seeking a **CUSTOMER SERVICE EXECUTIVE**. **REQUIREMENTS:** * Technical graduate in Administration / Computing / Related fields. * One year of experience in similar positions. * Knowledge of CRM (not mandatory). * Intermediate-level Excel proficiency. **RESPONSIBILITIES:** * Personalized administration and management of customer portfolios. * Contact customers to gather information regarding their needs and follow-up. * Continuous monitoring of issues and requirements arising from customer portfolios. * Ensure customers' needs are addressed promptly. * Review schedules and ensure timely handling. * Record customer requirements in CRM or Open Project. * Coordinate with responsible consultants and other departments to handle cases. * Work closely with the sales department to achieve post-sales service renewal for customers. Employment Type: Full-time Salary: S/.1,500.00 - S/.1,700.00 per month Application Questions: * What is your salary expectation? * What is your highest academic degree attained? From which institution? * When are you available to start working with us? * Are you willing to work on-site? (San Isidro) Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
