SAP Business One Support Assistant

Description

Job Summary: We are seeking an SAP Support Assistant to ensure operational continuity for users by resolving incidents and participating in technological improvement projects, with a focus on advisory services and documentation. Key Highlights: 1. Technical support and user advisory for SAP Business One 2. Participation in technology implementation projects 3. Creation of user guides and training Join our Technology Projects team! We are a leading company in the field of GPS satellite tracking, security, and vehicle fleet management. We are currently looking for an SAP Support Assistant who will play a key role in ensuring operational continuity for our users. Your main objective will be to analyze and resolve SAP Business One system incidents, managing them through our ticketing platform (Zoho Desk). Your primary responsibilities include: * Providing advisory and technical support to direct SAP Business One users and indirect users of integrated systems (e.g., Sigo, CRM, etc.). * Analyzing system improvement needs and actively participating in technology implementation projects. * Creating system usage guides, documenting solutions to frequent issues, and training users. * Preparing user support performance reports and managing departmental KPIs. What profile are we looking for? * Technical or university graduate in Computer Science, Systems Engineering, or related fields. * Minimum 1 year of experience providing user support and technical consulting for SAP Business One projects. * Solid database knowledge: Proficiency in SQL Server and SAP HANA queries. * Advanced knowledge of SAP B1 and understanding of communication between SAP and external platforms. * Customer-oriented professional with strong analytical skills, problem-solving ability, and effective communication. What do we offer? * Formal employment from day one under the General Regime, including all statutory benefits. * Work modality: On-site. * Working hours: Monday to Friday, 8:30 a.m. to 6:00 p.m.; Saturdays, 8:30 a.m. to 12:00 p.m. (remote) * Opportunities for growth and direct participation in continuous improvement projects. We value and promote diversity and equal opportunity, considering all candidates without discrimination based on gender, age, gender identity or sexual orientation, religion, socioeconomic status, or disability. Salary: S/.0\.10 \- S/.0\.20 per month Application Questions: * Are you available to start immediately? Or please indicate your earliest availability date. * Briefly describe the most complex support ticket or incident you have resolved in SAP B1. What was the user’s report about, and how did you apply your technical expertise (e.g., SQL Server queries or other methods) to identify the solution? * What are your salary expectations? * Which district is your place of residence? * Please provide your WhatsApp number so we may contact you if your profile matches our requirements. Work Location: On-site employment