AFTER-SALES SUPERVISOR

Description

Job Summary: We are seeking a professional to manage after-sales service, coordinate solutions with customers and internal departments, and maintain customer satisfaction and loyalty. Key Responsibilities: 1. Comprehensive after-sales service management and direct customer support. 2. Coordination and follow-up of maintenance and repair services. 3. Development of strong customer relationships and customer loyalty. Requirements: * Technical or university degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related fields. * Minimum 4 years of experience in customer service, after-sales service, or the automotive/transportation industry. * Knowledge of warranty management and unit maintenance. * Intermediate-level proficiency in Microsoft Office. * Driver's license (desirable). Responsibilities: * Provide direct customer support and handle inquiries, complaints, and incidents related to after-sales service. * Serve as the primary communication liaison between the company and customers, coordinating and promoting timely resolution of issues. * Track maintenance, repair, technical support, and vehicle delivery activities. * Coordinate with workshops, warehouses, and other involved departments to ensure efficient and timely service delivery. * Manage and follow up on warranty claims and complaints submitted to the manufacturer. * Supervise progress of after-sales cases, ensuring adherence to established deadlines. * Conduct periodic visits to customers to assess operational status of vehicles and identify their needs. * Develop and maintain strong customer relationships, contributing to increased satisfaction and loyalty. * Analyze and record after-sales incidents, proposing corrective actions and improvement opportunities. * Prepare periodic after-sales service reports and report to management on customer status and results of service management activities. * Maintain 24-hour availability for handling, tracking, and coordinating critical or emergency customer cases. Working Hours: Monday to Friday: 08:00 AM \- 6:00 PM Saturday: 08:00 AM \- 1:00 PM Work Location: On-site employment