Customer Service

Description

Job Summary: We are seeking a Customer Service Counter Agent to provide guidance, register and sell tickets and parcels, manage payments, and resolve inquiries, ensuring a positive customer experience. Key Highlights: 1. Customer service in the interprovincial transportation and parcel delivery sector. 2. Opportunity for growth within a solid company. 3. Ongoing training and job stability. We are **INSTACORP**, a leading corporation in the **interprovincial transportation and parcel delivery services** sector. We are currently seeking a **Customer Service Counter Agent**, oriented toward delivering efficient and courteous service, ensuring **guidance**, **reception, registration, and sale of tickets and parcels**, as well as proper payment management and inquiry resolution—contributing to a positive customer experience and achieving the company’s operational objectives. **Main Responsibilities** * Serve and guide customers regarding our destinations **(tickets and parcels).** * **Receive, register, and sell tickets and parcels** in the system. * Provide clear information about **destinations, departure times, dispatches, and delivery times**. * Manage **payment collection for ticket and parcel services** (cash, POS, or other methods). * Verify correct **labeling and documentation** of cargo. * Resolve inquiries and incidents in a **courteous and professional manner**. * Maintain **order, cleanliness, and professional appearance** at the counter. * Comply with the company’s **operational procedures and policies**. * Assist with the **physical handling of parcels**, when operationally required. * Maintain orderly cash handling and daily cash reconciliation. **Required Profile** * Completed secondary education **(technical or higher education preferred)**. * Minimum of **6 months to 1 year of customer service and/or sales experience** (preferably in transportation, tourism, retail, or service industries). * Basic **computer skills**. * Availability to work on **weekends and holidays**. * **Strong verbal communication skills** and a friendly demeanor with customers. **We Offer** * Formal employment under Peruvian labor law (**planilla conforme a ley**). * **Market-competitive salary**. * **Ongoing training**. * **Growth opportunities** within the company. * **Job stability** in a solid transportation-sector company. Salary: S/.1,300\.00 per month Application Question(s): * Age and updated WhatsApp number * Starting from Day 1, we offer REMYPE payroll registration (50% gratification, CTS, and vacation benefits; ESSALUD health insurance and AFP or ONP pension contributions). Do you agree? * Working hours are fixed (2:00 P.M. to 11:00 P.M.) at our Plaza Norte branch. Do you agree? Work Location: On-site employment