Customer Service - via Chat

Description

Job Summary: We are seeking a Sales and Customer Service Advisor to manage sales, orders, and inquiries, with a focus on problem resolution and internal coordination. Key Highlights: 1. Customer service and sales via telephone and chat 2. Conflict resolution and administrative support 3. Coordination with production and delivery companies We are Dulce Sorpresa Perú SAC, a company with 19 years in the market and experts in producing and delivering personalized gifts: breakfasts, sweets, flowers, and corporate gifts. Join our Sweet company and become part of our growth while gaining valuable experience to advance your professional and career development. Responsibilities: - Provide customer service via telephone and chat. - Deliver clear and accurate information about our products and services. - Close sales - Resolve any conflicts or issues that may arise, demonstrating efficient problem-solving skills. - Take orders. - Coordinate with delivery companies - Coordinate with the production department - Assist with administrative tasks Working Hours: MONDAY TO FRIDAY from 08:00 a.m. to 06:00 p.m. SATURDAYS from 8:00 a.m. to 01:30 p.m. Requirements: - Call center sales experience (minimum 6 months) - Customer service experience (minimum 6 months) - Experience working with delivery companies (desirable) - Experience using CRM tools - Minimum education: Technical degree - Good typing speed and writing skills - Employment certificates showing at least 6 months of customer service experience - Verbal fluency, customer service orientation, problem-solving ability, and empathy. Benefits: - MYPE payroll - 15 days of vacation per year - ESSALUD. -Requirements- Minimum education: Technical degree Years of experience Age: between 24 and 34 years Keywords: care, costumer, cliente