Bella Terra Laguna Azul, Resort & SPA, the first and only 5-star RESORT in the PERUVIAN JUNGLE, located on the shores of LAGUNA AZUL, 2 hours from Tarapoto. Our mission is to provide our guests with an unforgettable experience. If you are passionate about service and meet the requirements outlined in our job posting, we invite you to join us and become part of the #BellaTerraExperience. **PROFILE:** * Technical or university degree in Hospitality and/or Tourism. * Minimum required experience: 2 years in this position or in roles related to the Sales Department. * Immediate availability to work as a **resident in TARAPOTO.** * Good physical and mental health (Mandatory). **KNOWLEDGE:** * Handle all accommodation reservations received by the hotel. * Knowledge of hotel management systems such as Shiol (desirable), Infohotel, New Hotel, etc. * Proficiency in digital reservation platforms – OTAs, Booking, Expedia, website, among others. * Intermediate level English language skills (spoken and written). * Intermediate-level proficiency in Outlook, Word, and Excel. * Knowledge of GDS (Site Minder – desirable) (Amadeus). * Knowledge of strategies to promote and capture hotel reservations. * Knowledge of CRM. * Verify room availability in the hotel system and confirm available capacity. * Update reservation cancellations in the system and send reports to respective departments. * Process cancellations and modifications and promptly relay this information to Reception. * Stay updated on sales status, rates, activities, and benefits of all hotel package plans. * Manage customer complaints, inquiries, and other requests before or after online bookings. * Responsible for achieving sales targets. * Identify new sales opportunities (new customers and loyalty). **SKILLS:** * Emotional stability * Clear communication * Leadership * Discipline * Empathy toward internal and external customers * Teamwork ability * Resilience under pressure and goal achievement * Proactive and dynamic * Ability to consistently propose improvements * Ability to propose sales ideas and improvements **FUNCTIONS:** * Capture, receive, and manage reservation requests, cancellations, and modifications across various segments. * Respond directly to end-customer inquiries regarding accommodation availability, as well as inquiries received via digital platforms (Facebook, Instagram, TikTok, YouTube, website, etc.). * Maintain the reservation database up-to-date through CRM. * Enter corresponding deposits to secure reservation requests. * Sell rooms and additional hotel services. * Maintain close coordination with Sales to sustain rates, promotions, and market segmentation. * Maintain close coordination with Sales to sustain rates, promotions, and market segmentation. * Develop the customer portfolio. * Drive growth within the Sales Department. * Customer service and communication orientation. * Perform other related or complementary duties as assigned by the immediate supervisor. **BENEFITS:** * Work at a 5-star Resort * Salary: S/1500.00 * Incentive based on the **monthly sales target.** * Excellent working environment * Formal employment registration from day one, per **MYPE labor regulations (https://www.sunat.gob.pe/orientacion/mypes/regimenLaboral.html)** * Eligibility for company **Profit Sharing.** * Career path. * Opportunity for professional growth and development * Positive work environment * Ongoing training. * We provide all necessary tools to help you learn our brand, gain further experience, and grow professionally. Job Type: Full-time, Permanent Work Location: **On-site, 2 hours from TARAPOTO** – SAN MARTÍN REGION Salary: Starting at S/.1,500.00 per month + Additional Benefits (based on monthly sales target) + Resident relocation allowance Language: * English Level – Intermediate (spoken) Job Type: Full-time, Permanent Salary: S/.1,500.00 per month Application Question(s): * Do you have experience in the Sales Department within hospitality? Minimum 2 years? * Are you currently enrolled in any course that would prevent you from working rotating shifts? * Do you have experience working outside your city of origin? * Are you willing to relocate as a **resident** to a city located 2 hours from TARAPOTO, with a relocation support package provided by the company? Experience: * More than: 2 years (Mandatory) Language: * Do you speak English? (Mandatory) Willingness to travel: * 100% (Mandatory) Work Location: On-site employment