At **Clínica San Felipe**, we have over 60 years of experience delivering comprehensive, high-quality care, backed by the country’s most distinguished medical staff, state-of-the-art infrastructure, and technology—all dedicated to our patients with the same trust and security you’ve always relied on. We are currently seeking talented professionals to help us fulfill our purpose: “Helping people live healthier lives and enabling the healthcare system to work better for everyone.” As an organization, we are committed to inclusion and gender equity. In line with this, our selection processes aim to guarantee equal rights and opportunities for all candidates. **DIGITAL PATIENT SUPPORT ASSISTANT:** This role serves as the first technical and functional point of contact for patients using Clínica San Felipe’s digital channels. The mission is to ensure patients can successfully navigate and use the mobile App, website, kiosks, and chat—resolving Level 1 incidents and ensuring technology acts as an enabler, not a barrier, to their healthcare experience. **Requirements:** * **Technical professional or final-cycle student** in Computer Science, Information Technology, Technical Support, Systems Engineering, Software Engineering, or related fields. * Minimum 2–3 years’ experience in Help Desk, Technical Support, or Customer Service roles within digital environments. **Responsibilities:** * Provide technical and functional support for the use of the mobile App, Web Portal, kiosks, and Chatbot. * Diagnose and resolve access issues (e.g., password recovery, login errors) and errors related to appointment booking or test result viewing. * Guide patients step-by-step through the use of digital tools, using simple, pedagogical language. * Log and categorize each interaction in the clinic’s ticketing system. * Escalate complex cases that cannot be resolved during initial contact to Level 2 (IT or infrastructure teams). * Rigorously track escalated cases to ensure compliance with SLAs (Service Level Agreements). * Maintain consistent, proactive communication with patients to update them on the status and progress of their tickets. * Apply emotional containment techniques and empathy when interacting with frustrated patients or those experiencing physical/emotional discomfort. * Develop and update user manuals and quick-reference guides for patients. * Generate periodic reports on the most frequent errors detected across digital channels to propose UX (user experience) interface improvements. **We offer:** * Market-competitive remuneration * Statutory social benefits * Statutory Life Insurance from day one of employment * The opportunity to join a leading company in the healthcare market Position type: Contract-based Work location: On-site