Operational Continuity Assistant

Description

Job Summary: We are seeking an Operational Continuity Assistant to provide support in access control, documentation, and incident tracking, ensuring operational continuity. Key Responsibilities: 1. Access control support and incident tracking 2. Periodic evaluation of user profiles 3. Preparation and updating of application documentation At Hortifrut, we continue to grow and are looking for an Operational Continuity Assistant to join our team. This is your opportunity! What is the challenge? Provide support in access control, documentation, and incident tracking for the organization's systems and applications, ensuring operational continuity according to established standards and procedures. Responsibilities: Receive, register, and handle requirement and incident tickets submitted via the platform, as well as create, modify, deactivate users, and assign permissions, contributing to maintaining access rights and availability of the organization's applications and systems. Periodically evaluate user profiles by reviewing and validating assigned permissions, contributing to access control and consistency across systems. Prepare and update application documentation, including user manuals and operating instructions, to provide users with necessary information for utilizing technological tools. Collect and archive software release documentation provided by the relevant department, verifying inclusion of test records, integrations with other systems, and other information defined in procedures, contributing to control and traceability of system and application updates and improvements. Record and organize information on tickets handled by vendors, participate in follow-up meetings to collect data, consolidate reports in Excel, and archive information, supporting analysis and development of indicators and control dashboards. Document system recovery simulation exercises, recording the evaluated application, timeframes, and steps taken to restore service and database, ensuring information availability during critical incidents. Support monitoring of servers and systems managed by external vendors, performing periodic functionality tests and alerting on detected unavailability, contributing to operational continuity of technological platforms. Requirements: Graduate of Systems Engineering, Software Engineering, Computer Science, Computing and Systems Engineering, or related fields Platform proficiency – Jira (mandatory) Knowledge of Web Development and databases ITIL certification 1–2 years of experience in systems within the Agro-industrial or general sector. -Requirements- Minimum education: University graduate Years of experience Keywords: helper, assistant, auxiliary, aux, aide, assistant, helper, aide