Functional Technical Support Consultant

Description

Summary: Tuxpas is seeking a Functional Technical Support Consultant to provide basic operational and technical support for the Lark productivity and collaboration platform. Highlights: 1. Opportunity to gain hands-on experience in technology and digital productivity 2. Continuous training fully covered by Tuxpas 3. Startup-like culture with agile methodologies At Tuxpas, we are looking for a Functional Technical Support Consultant to provide operational and basic technical support for the Lark productivity and collaboration platform. **Position Objective:** Provide basic support in the operation, maintenance, configuration, and installation of the Lark platform, ensuring its proper functioning within the organization. **What challenges will you face?** * Provide basic technical support for the use and functionality of the Lark platform. * Assist with configuration, review, installation, and simple maintenance tasks within the Lark environment. * Execute operational tasks following procedures established by the technical team. * Log and report incidents or requests to the responsible technician or supervisor. * Support process documentation and activity tracking. * Provide functional support to users on digital collaboration tools. * Assist in the basic configuration and administration of productivity and collaboration platforms such as Lark and Office 365\. **What do we expect from you?** * Ongoing or completed technical studies in Electronics, Computer Science, Technical Support, Telecommunications, or related fields. * Education from institutes such as SENATI, TECSUP, Cibertec, or equivalent (preferred). * Basic knowledge of SaaS technical support, tools handling, equipment management, and digital collaboration platforms. * Ability to follow procedures, work in a team, and stay organized with assigned tasks. * Basic experience providing technical or functional support to users. * Knowledge or experience with collaboration platforms (Lark, Office 365, Google Workspace, or similar). * Basic experience in digital tools configuration, user management, and operational support. * Ability to document processes and track incidents. * Proactive, responsible, and detail\-oriented mindset. * Languages: Mandarin Chinese (required). * Languages: Intermediate English. **Core Competencies** * Proactivity and willingness to learn * Effective communication * Critical thinking * Problem\-solving skills **What do we offer?** * Hybrid work model * Continuous training fully covered by Tuxpas * Startup\-like culture with agile methodologies * Opportunity to gain hands\-on experience in technology and digital productivity Tipo de puesto: Tiempo completo Sueldo: S/.2,000\.00 al mes Lugar de trabajo: Híbrido en Miraflores, Lima