IT SUPPORT TECHNICIAN

Description

Job Summary: We are seeking an IT Support Technician specialized in Networks and Telecommunications to perform installations, maintenance, and technical support for computer and security systems. Key Highlights: 1. Career path opportunity in Networks and Telecommunications 2. Diverse responsibilities in IT support and network administration 3. Ongoing training **Job Description** We are ARSI TI SAC, specialists in Networks and Telecommunications, currently recruiting personnel \- Technicians in Computer Science and Informatics, Networks and Telecommunications Engineering, Systems Engineering, or related fields, to build a career path with us and fill the position of **IT SUPPORT TECHNICIAN.** **Main Responsibilities:** * Install Cat 6, 6A, 7 (and higher) network cabling points. * Install video surveillance cameras, fire detection systems, access control systems, etc. * Respond to customer technical support requests received via phone calls, emails, scheduled visits, and/or messaging. * Generate support tickets and validate their status daily until closure. * Track user requests to resolution, report their status, and escalate requests as required by service operations. * Record and update generated information in the tracking tool. * Confirm ticket closure with the user. * Network consulting. * Conduct coverage analysis. * Manage network implementation projects (cabling, structured cabling, switches, and access points). * Configure network equipment (switches, APs, WLCs). * Administer and manage Microsoft 365 environments: create users, assign licenses, configure corporate email, OneDrive, Teams, SharePoint, and basic policies. * Manage and administer SharePoint for collaboration, document upload, permissions, site structure, and user support. **Requirements:** * Minimum 2 years of experience providing remote and/or on-site support to end users (Mandatory). * Proficiency in remote support applications (Mandatory). * Intermediate-level software support (Office applications). * Intermediate-level Microsoft Office proficiency. * Knowledge of Cat 6 and 6A structured cabling. * Knowledge of conventional / addressable fire detection systems (Mandatory). * Knowledge of analog / IP-based video surveillance systems (Mandatory). * Knowledge of access control systems (Mandatory). * Knowledge of conduit-based cable installation (Mandatory). * Valid driver's license (Mandatory). **What We Offer:** * Formal employment registration with all statutory benefits. * Market-competitive salary. * Statutory life insurance. * Work-related accident insurance. * Ongoing training. **Employment Type:** Full-time **Salary:** S/.1,800\.00 per month Employment Type: Full-time Salary: S/.1,500\.00 \- S/.1,800\.00 per month Work Location: On-site employment